Job Description: Technology Project Manager – TSA & Legal Day 1 Readiness

Role Purpose

The Technology Project Manager is accountable for planning and delivering technology workstreams that enable Legal Day 1 readiness, with a primary focus on establishing and managing Transitional Service Agreements (TSAs) (i.e., services provided/received during a transition period to ensure continuity). The role ensures critical technology services, dependencies, controls, and governance are in place for Day 1 and that TSA delivery is managed through stabilisation and transition-to-exit.

Key Accountabilities (What you'll do)

1) Day 1 Readiness & Delivery Management

Own and drive the integrated plan for Technology Legal Day 1 readiness, ensuring all milestones, deliverables, and entry/exit criteria are defined and met.
Establish and manage detailed project plans across applications, infrastructure, networks, end-user computing, identity & access, data, service management, and operational readiness.
Coordinate cutover planning, rehearsal activities, go/no-go criteria, and hypercare/stabilisation for Day 1.

2) TSA Scope Definition, Mobilisation & Governance

Define the Technology TSA catalogue (services in scope, service descriptions, boundaries, dependencies, assumptions).
Support TSA drafting inputs: service schedules, SLAs/OLAs, RACI, reporting, escalation paths, pricing/chargeback inputs (where applicable), and control requirements.
Put in place TSA governance: service reviews, KPI reporting, issue triage, change control, dispute management, and decision logs.
Ensure TSAs align with target operating model and do not create unmanaged operational, security, or regulatory risk.

3) Stakeholder & Cross-Functional Coordination

Manage senior stakeholder engagement across Technology, Legal, Procurement/Vendor Management, Finance, Risk/Compliance, Operations, Cyber Security, Data Privacy, and Business Owners.
Coordinate third parties and internal suppliers to confirm deliverables, responsibilities, and operational handshakes.
Drive decisions at pace, escalating blockers with clear options and impact assessments.

4) Risk, Controls, and Regulatory Discipline

Maintain project RAID (Risks, Assumptions, Issues, Dependencies) with actionable mitigations and clear owners.
Ensure appropriate controls are followed (e.g., change management, access controls, auditability, data handling, resilience, incident management).
Produce clear status reporting for steering forums, including compliance/control milestones relevant to Day 1.

5) Transition-to-Exit / TSA Exit Planning

Develop and own the TSA exit plan and timeline: service separation, migration, decommissioning, and handover to BAU/target state.
Track exit readiness criteria, including technology remediation, operational capability, documentation, and knowledge transfer.
Reduce TSA duration and risk through proactive dependency management and delivery acceleration where feasible.

Key Deliverables

Legal Day 1 integrated plan, cutover plan, and readiness packs
Technology TSA catalogue and service schedules (inputs)
TSA governance cadence, KPI reporting pack, and escalations framework
RAID log, dependency maps, and decision log
Operational readiness artefacts (runbooks, support model, handover plans)
TSA exit plan and transition roadmap to target state

Knowledge, Skills, and Experience (What you'll bring)

Essential

Proven experience as a Technology Project Manager delivering complex, cross-domain change (applications/infrastructure/ops).
Demonstrated delivery experience in separations, carve-outs, mergers, entity moves, major transitions, or Day 1 events.
Strong understanding of service management concepts (service catalogues, SLAs/OLAs, incident/problem/change processes).
Excellent stakeholder management, influencing, and governance skills; comfortable presenting to senior forums.
Strong planning and execution discipline (critical path management, dependency mapping, RAID, reporting).

Desirable

Experience working with Transitional Service Agreements (TSAs) or similar transition service constructs.
Familiarity with technology risk, controls, audit, cyber/security, and data privacy considerations in transitional environments.
Experience coordinating vendors/outsourced service providers and managing contractual service obligations.
Exposure to tooling: MS Project/Plan, Jira, Confluence, ServiceNow, Power BI (or equivalents).

Qualifications (Preferred)

Project management certification (e.g., PRINCE2, PMP, AgilePM) or equivalent experience.
ITIL foundation (or strong service management background).

Ways of Working (Behaviours)

Takes accountability for outcomes, escalates early, and drives decisions with clear options.
Works collaboratively across boundaries; values different perspectives to land pragmatic solutions.
Operates with discipline and integrity in regulated environments (controls-first mindset).
Focuses on delivery momentum while maintaining quality and operational safety.

Additional Information

This role may require working to fixed milestones and supporting out-of-hours cutover or hypercare activities around Legal Day 1.
Background screening and role-based access approvals may apply.

Information Technology Project Manager