Responsibilities
About the Team
The Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operational performance of the extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing onboarding, training, standards, and guidelines to keep our community safe.
The Budget and Supply Governance (BSG) team is responsible for managing TikTok's Trust & Safety budget planning and execution, overseeing global BPO portfolio strategies, and optimizing payment and workforce platform solutions. Our scope includes managing BPO budgets, designing resource planning frameworks, ensuring financial compliance through E2E invoicing and cost analyses, and driving process improvements through platform solutions that support our global operations.

What will I be doing
We are seeking a proactive and detail-oriented individual to oversee the development and continuous improvement of our global workforce strategies and partnership portfolios. This role is crucial in increasing operational efficiency and ensuring compliance with existing workflows. As a program manager, you will collaborate with various business units, providing market insights and developing processes to support the dynamic changes in the capacity forecast. Additionally, this role requires close coordination with various lines of business, partnership operations, capacity planning, and workflow management teams to ensure balanced decision-making and the smooth implementation of strategy.
Specifically, you will be responsible for:
- Driving the end-to-end strategic workforce planning cycle, managing all milestones and progress tracking while developing agile processes to proactively address challenges in a dynamic business environment.
- Partnering with key cross-functional stakeholders (Operations, Commercial, Procurement) to translate market insights into actionable strategies for risk mitigation, cost avoidance, and workforce optimization.
- Collaborating with the budget and payments team to co-develop and execute tailored BPO budget plans, ensuring strict compliance with all financial and legal governance.
- Performing data-driven analysis of the BPO workforce—including deep dives on key forecasting parameters—to forecast future needs, identify risks, and provide strategic recommendations to support long-term business growth.
- Communicating strategy and performance to leadership by developing and presenting executive-level reports and dashboards on planning progress, and analytical insights.
- Leading continuous improvement initiatives by overseeing the implementation of new systems, tools, and automated processes to enhance the efficiency and scalability of workforce and budget management.

Qualifications
Minimum Qualification(s):
- Bachelor's degree or higher in a quantitative field (e.g., Finance, Economics, Mathematics, Supply Chain Management) or Business Administration.
- Advanced analytical skills.
- Demonstrated experience in program management, successfully delivering large-scale, complex projects from inception to completion, including robust change management.
- Exceptional stakeholder management skills with expertise in navigating complex matrix organizations. Must have a proven ability to lead through influence across various functions, regions, and leadership levels to drive alignment and achieve program goals.
- Exceptional communication and presentation skills.

Preferred Qualification(s):
- BPO/Trust and Safety experience is a plus.
- 5 years of experience in workforce planning, workflow management, and financial analysis is preferred.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Budget & Supply Governance Partner, Business & Partnership Management - T&S