Functional Requirement Documents (FRDs), User Acceptance Testing (UAT), Requirements Elicitation, Data Analytics, User Stories, Conversational diagrams, Chatbots, Process flows, Business Analysis, Decision support automation, Conversational chatbot capabilities, Human-in-the-loop scenarios, AI agents, AI governance, Responsible AI, AI-enabled solutions, Conversational design

Windows, Problem Management, Change Management, It Operations, Cloud Operations, Solarwinds, Linux, Cmdb, Azure, Instana, ServiceNow Incident Management, monitoring and observability concepts, Infrastructure Operations, Azure AI Foundry, Business Analysis, ITSM processes, Service Management, workflow automation, Microsoft Copilot, Generative AI, cloud platforms, prompt engineering, ITIL frameworks, AI agents, Network Operations, Azure Monitor