About the job

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Job Title : Production Support Engineer with AI

Key Skills : Incident management, Splunk Observability, Synthetics, Open Telemetry, GCP

Experience : 4-6 Years

Location: PAN INDIA

Education Qualification : Any Graduation

Work Mode : Hybrid

Employment Type : Contract to Hire

Notice Period : Immediate - 10 Days.

Job Description :

Production Support Engineer

Mandatory Skills

Skillset: Incident management, Splunk Observability, Synthetics, Open Telemetry, GCP and Knowledge in AI based applications

• 3+ Years Production Support (3rd Level – Technical) experience.

• Experience with one of the previous roles: Software Engineer, DevOps Engineer, Cloud Infra Engineer

• Adept at navigating monitoring tools, logs and events to diagnose application issues.

• Experience with Cloud-Native concepts and technologies, particularly GCP.

• Experience with Incident Management. Preferably via ServiceNow.

• Experience with Monitoring/Observability tools such as Splunk Observability, Synthetics and Open Telemetry

• Diagnose and troubleshoot technical issues related to AI software and services

• Prior experience supporting production cloud infrastructure at scale (GCP, AWS etc.)

• Have good analytical and problem-solving skills. Can solve complex problems quickly.

• Can effectively communicate complex technical issues

• Motivated and pro-active. Able to deal with uncertainty and ambiguous requirements.

• Able to support multiple on-call time zones.