About this Role

Ensure a high level of Client Experience. The incumbent will be the point of contact for all clients visiting the Showroom. He/she will be responsible for maintaining a high level of Client Experience, which typically involves client engagement, sales target achievement, product knowledge, and store operations, with responsibilities including greeting customers, recommending products, the sales process, adhering to showroom SOPs, and daily showroom operation duties.

Key Responsibilities:

● Client Interaction & Sales: Greeting and assisting clients, understanding their needs, providing product information, answering queries, and recommending suitable products. This also includes achieving and exceeding sales targets and KPIs.

● Product Knowledge & Expertise: Maintaining a thorough understanding of products, features, pricing, and after-sales services to effectively advise clients and conduct comparisons.

● Sales Transactions & Operations: Accurately processing sales, payment methods, managing product returns, and ensuring the showroom is well-maintained and organized.

● Inventory Management: Tracking inventory levels and reporting discrepancies.

● Client Services & Relationship Building: Addressing customer concerns, resolving issues, building positive client relationships, and gathering feedback for service improvement.

● Store Presentation & Promotions: Arranging and maintaining merchandise displays, informing clients about discounts and special offers, and participating in in-store events.

● Team Collaboration & Reporting: Working collaboratively with team members to achieve store objectives and maintaining accurate records of sales and client interactions.

● Market Awareness: Staying informed about market trends, competitor activities, and new product launches to adapt sales strategies

Job Specifications:

● High school diploma or equivalent in a related field. Nitec/Higher Nitec

● Minimum of 3-5 years of experience in a fast pace Sales focused environment such as retail, department stores, or 4-5 star hotels.

● Strong customer engagement with the ability to address the clients professionally

● Excellent interpersonal and communication skills

● Ability to work in a fast-paced environment and handle multiple responsibilities effectively

● Strong problem-solving skills and the ability to ensure client satisfaction is achieved

● Proficiency in SAP, Microsoft Office, and POS system is a plus

● Flexibility to work in shifts (the latest shift ends at 8.30 pm) and at weekends.

Attributes:

● Sales and Target-driven

● Client-focused with a passion for service excellence

● Strong organizational and multi-tasking capability

● Adaptability and ability to thrive in a fast-paced environment

● Effective communication and teamwork

● High level of integrity and accountability

About LIXIL

LIXIL. A home for everyone.

Every person on the planet dreams of a better home. And at LIXIL, we're committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world-leading brands like INAX, American Standard, GROHE, TOSTEM, and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit, and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together, we can shape the future of living. We're a home for growth, for imagination, for creativity. A home for your talent and ambition. A home for everyone.

http://www.lixil.com/

Retail Sales Executive