Responsibilities

Provide support for workstations, peripherals, applications and connectivity across assigned Singapore sites.
Log, prioritise, troubleshoot and resolve incidents and requests within SLA.
Collect diagnostic evidence and escalate to L3, infrastructure, application or vendor teams.
Respond to outages and service degradation and provide timely updates.
Maintain accurate ticket records, daily reports and shift handovers. . Follow SOPs, security controls and site-access requirements.
Support trend analysis, automation and service improvements.

Requirements

Diploma in IT, Computer Studies or equivalent.
1-2 years of relevant IT support experience.
Knowledge of Windows endpoints, basic networking, peripherals and ServiceNow/Jira.
Structured troubleshooting and basic SQL skills Unix/Linux exposure is beneficial.
Clear communication, customer service and ability to work independently onsite.
Eligible for the required security clearance and site access, and willing to be deployed or reassigned across Singapore based on capabilities, skills and operational needs.
Available for 12-hour rotating shifts, nights, weekends and public holidays.

Good to have

ITIL/ITSM knowledge and mission-critical support experience. Microsoft 365, Excel or Power BI reporting skills.
Scripting, automation, monitoring or service-improvement experience.

WHAT'S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [HIDDEN TEXT]. Your interest will be treated with strict confidentiality.

IT Support/Desktop Engineer (Tuas Location 5 days work)