Job Responsibilities

Assist the Operations Manager in conducting regular Quality Control (QC) inspections to ensure service standards and operational requirements are met.
Supervise, guide, and support Technicians in resolving customer service issues, technical problems, and operational challenges.
Conduct site surveys and assessments for new and existing customers to determine pest control requirements, scope of work, manpower needs, and treatment recommendations.
Monitor and respond to customer feedback and complaints, ensuring timely follow-up and appropriate corrective actions.
Supervise the daily activities and performance of Technicians, including work quality, attendance, punctuality, conduct, and adherence to operational procedures.
Assist in handling employee feedback and grievances, and escalate matters to the Operations Manager or People & Organization team where necessary.
Conduct on-the-job training, coaching, and guidance for Technicians to improve technical competency, service quality, and work performance.
Prepare and submit service reports, inspection findings, customer feedback reports, incident reports, and other operational documentation as required.
Coordinate and support daily manpower deployment and work schedules to ensure adequate site coverage and continuity of service.
Provide operational coverage and perform pest control duties when required due to manpower shortages, employee absence, or operational requirements.
Conduct routine and random inspections of company vehicles, pest control equipment, PPE, chemicals, and other operational assets to ensure they are properly maintained and used.
Ensure Technicians comply with company procedures, workplace safety requirements, customer requirements, and applicable regulatory standards.
Assist in investigating service issues, incidents, and operational non-conformities and follow up on corrective and preventive actions.
Liaise with customers, Technicians, and internal stakeholders on operational matters to ensure smooth service delivery.
Perform any other related duties as assigned by the Head of Operations or Management.

Job Requirements

Relevant experience in pest control, environmental services, facilities management, or field operations is preferred.
Prior experience in a supervisory or team-leading capacity will be an advantage.
Good leadership and people-management skills with the ability to guide and manage field-based employees.
Strong customer service, communication, and problem-solving skills.
Responsible, hands-on, service-oriented, and able to work independently in a fast-paced operational environment.
Able to prepare basic reports and maintain accurate operational documentation.
A valid NEA Vector Control Technician (VCT) Licence is preferred.
Possession of a valid Class 2B/2A/2 and/or Class 3 driving licence is preferred.
Willingness to travel between customer sites and provide operational support when required.

Operations Supervisor