BNY is seeking a Senior Vice President, Client Operations Manager to support the delivery of high-quality middle office services for assigned clients, products, or operating areas. This role will play a key part in managing client service delivery, overseeing complex operational activity, driving issue resolution, and partnering across operations, technology, product, and relationship teams to deliver a strong client experience.

The successful candidate will bring deep operational knowledge, strong client and stakeholder management skills, and the ability to navigate a fast-paced, controlled, and highly collaborative environment.

Responsibilities

Support day-to-day delivery across middle office activities, ensuring accuracy, timeliness, and strong service outcomes.
Act as a senior point of contact for operational issues, service inquiries, and client-sensitive matters.
Partner with internal stakeholders to manage onboarding activity, operating model changes, process enhancements, and service improvements.
Monitor service performance, identify trends, and help drive actions to improve transparency, control, and client experience.
Contribute to governance routines, service reviews, incident management, and reporting for clients and senior stakeholders.
Help maintain a strong risk and control environment, including adherence to policies, procedures, and regulatory expectations.
Identify opportunities to improve processes, reduce manual effort, and support scalable operating practices.
Build strong working relationships across clients, relationship teams, technology, product, and operations partners.
Provide leadership, guidance, and day-to-day oversight to team members, supporting performance, development, and execution excellence.

Qualifications

Minimum 15 years of experience in financial services, with substantial experience in middle office or related operational roles.
Minimum 5 years of experience managing teams in a financial services environment.
Strong understanding of trade support, lifecycle events, reconciliations, client servicing, and operational controls.
Demonstrated ability to manage complex issues, coordinate across multiple stakeholders, and deliver in a high-pressure environment.
Strong communication, problem-solving, and organizational skills.
Experience supporting change initiatives, onboarding, or service model enhancements is preferred.