client coverage , Excel, Business Management, Consulting, financial services business support, Powerpoint, AI-enabled analysis workflow tools, governance planning, Performance Tracking, reporting analysis tools, Strategy, Process Automation, executive reporting

Underwriting, interpretation of financial statements, Account Management, financial credit analysis

Financial Crime Prevention (FCP), Aml, Transaction Monitoring, EDD, UAT and production rollout, MAS Notices and Guidelines on Prevention of Money Laundering and Countering the Financing of Terrorism, Sanctions, Enterprise-Wide AML CFT PF AB C Sanctions Risk Assessment, Communications Surveillance, STR drafting and management, FATF Recommendations, CFT, Kyc, Sanctions Screening, Payment Services Act Regulations, AB C, FCP Compliance Testing

Incident Management, governance forums, Commercial Awareness, familiarity with APAC banking markets, fintech, Financial Services, service improvement plans, Fluency In English, regional operating models, customer services, banking technology, operational discipline, KPIs, understanding of banking clients mission-critical software environments, technical support, senior leadership experience in customer support, client operations within enterprise software, experience with SLAs, regulatory considerations

bookings , Enterprise Software, cloud, Saas, Revenue, indirect sales, Microsoft ecosystem, reseller development, Channel Sales, pipeline forecasting, partnerships, Ai, partner recruitment, pipeline creation

working capital optimization, Inventory Management, financial reporting, Profitability Analysis, Financial Controls, Management Reporting, budgeting, Forecasting

Erp, Microsoft Technologies, Enterprise Applications, Project Delivery, Service delivery, Agentic AI, Ai, Copilot, Data, CRM, Stakeholder Management, Customer Engagement

Risk and Control Self Assessment (RCSA, Quality assurance, Quality control routines, issues management, Risk and control metrics and reporting, Process improvement, Financial services regulatory and supervisory frameworks, Automation of control processes, Operational Risk Event analysis and reporting

pricing strategy , Salesforce, p&l management, Business Risk Evaluation, Channel Management, Financial Skills