Root Cause Analysis (RCA), virtualization, Vpns, change management, Dns, Vlans, Firewalls, routing, Networking Technologies, DHCP, Tcp/ip, Diameter, AAA, monitoring solutions, cloud platforms, subscriber authentication, DDI, high-availability production environments, RADIUS, Linux systems

Gcp, Itil Foundation, Azure, AWS, Broadcom VMware Private Cloud, DevOps practices, Cloud platforms, Cloud Governance

Customer Management, Operational Processes, ITIL Foundation v3 v4 or higher, Documentation and reporting

Customer Success, change management, project management, Account Management

ITSM knowledge and tools (e.g. ServiceNow, JIRA Service Management), Vulnerability Management, Application Support, cloud infrastructure monitoring, DevSecOps practices, Patching

L3 Support, Prince2, change management, Problem Management, Azure, AWS, Pmp, ITIL 4 Foundation

Incident Management, change management, Problem Management, ITIL 4 Foundation

Windows Server, Backup And Storage, change management, Problem Management, Network Infrastructure, Service Improvement, Incident Management, Exchange, KPI management, Active Directory, ITIL practices, Stakeholder Engagement

L3 Support, Prince2, change management, Problem Management, Azure, AWS, Pmp, ITIL 4 Foundation

L3 Support, Prince2, change management, Problem Management, Azure, AWS, Pmp, ITIL 4 Foundation