Key responsibilities

Provide regular on-the-job coaching and training to Beauty Advisors on product knowledge, selling techniques, customer service, beauty techs consultation skills and service and make up skills.
Conduct regular store visits to observe, evaluate, and provide feedback on performance.
Identify individual learning needs and tailor coaching strategies accordingly.
Facilitate group training sessions and workshops on new product launches, seasonal promotions, and brand initiatives.
Implement and monitor training programs to ensure consistent brand messaging and service standards across all locations.
Define and implement coaching topics for beauty advisor to improve their NPS and CXE performance.
Monitor the performance of beauty advisors with the utilization of beauty tech devices and brand's app at the point of sales, as well as track conversion rates.
Partner with retail managers, counter/ boutique managers and Beauty Advisors to analyze sales performance and identify opportunities for growth.
Set and track individual and store sales goals, providing support and motivation to achieve targets.
Implement strategies to drive sales and increase market share within the assigned territory.
Monitor and analyze competitor activity and market trends.
Build and maintain strong relationships with retail partners, including store managers, Beauty Advisors, and other key stakeholders.
Collaborate with retail partners to execute successful in-store events and promotions.
Address and resolve customer service issues effectively.
Plan and execute impactful in-store events and promotions to drive customer engagement and sales.
Manage event logistics, including staffing, merchandising, and inventory.
Track and analyze event performance to measure ROI and identify areas for improvement.
Maintain accurate records of coaching activities, sales and service data, customer service performance data and event results.
Prepare and submit regular reports to management on performance and progress.
Manage a budget for training materials and events.
Manage inquiries related to the brand's app and beauty tech devices and software.
Manage and assist with customer service inquiries.

What we're looking for

Minimum 3 years experience in a beauty or retail training/coaching role
Strong knowledge of the beauty industry, including current trends, products and selling techniques
Excellent communication and interpersonal skills, with the ability to effectively train and motivate a team
Excellent communication, interpersonal, and presentation skills.
Problem-solving mindset and the flexibility to adapt to changing priorities
Passion for delivering exceptional customer service and building long-lasting relationships
Ability to travel frequently within the assigned territory.
Proficient in Microsoft Office suite and comfortable using digital tools and platforms

What we offer

Comprehensive health and wellness benefits, including medical insurance
Ongoing training and development opportunities to enhance your skills and advance your career
Vibrant, collaborative work environment with a focus on work-life balance
Opportunity to work with a dynamic team and contribute to the growth of a leading beauty retailer

5 Days Work Week (Monday to Friday)
Weekends and PH Off

Kindly email your Resume in .MS Words Format to. Mr Lex Ong Shee Hean (R1106602) : [HIDDEN TEXT]

(NOTE: The following information should be Included in the Resume. Thank you)

Date of Availability
Detailed Job Scope
Reason for Leaving for All Employments
Salary Expectation

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018

Beauty Field Coach Central