It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

Manage end-to-end air freight export and import shipments, ensuring accurate and timely execution in line with customer transit time requirements.
Coordinate closely with Customer Care, Carriers, Gateways, Warehouses, Customs, Billing and other stakeholders to deliver seamless operational execution.
Monitor shipment milestones and update customers and stakeholders on shipment status, while supporting 24/7 operational requirements and emergency shipment handling when required.
Coordinate booking arrangements with carriers and service providers, ensure timely preparation and verification of shipping documentation, and proactively identify operational risks and corrective actions.
Deliver high-quality customer service, respond to customer enquiries and shipment exceptions, manage escalations, and build strong working relationships with key customers.
Ensure accurate and timely cost capture, vendor invoice validation and billing accuracy, while maintaining operational productivity and cost efficiency.
Participate in operational excellence, digitalization, process improvement and automation initiatives.

What we would like you to bring

Experience or understanding of airfreight logistics processes and compliance requirements, with the ability to manage both import and export shipments.
Strong coordination and stakeholder management skills, working effectively with customers, carriers, service providers and internal teams.
Customer-focused mindset with the ability to respond promptly to enquiries, manage shipment exceptions and resolve escalations.
Good attention to detail in shipping documentation, cost capture, billing and operational processes.
Ability to identify operational risks, implement corrective actions and contribute to continuous improvement and knowledge sharing.
Willingness to work in a standard working-hours environment with occasional weekend coverage based on customer requirements

What's in it for you

At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here's what you can look forward to:

Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
People-Centric Culture: Join a team where your voice matters and people genuinely care.
Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
Rewards & Recognition: Get rewarded for your passion, performance, and potential.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Air Logistics Operational Care Specialist