Our client, a leading global technology company, is seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries pertaining to South Korea's Personal Information Protection Act (PIPA).

This is a 12-months contract role.

Responsibilities

Receive and respond to inbound telephone calls and inquiries from users in South Korea regarding privacy-related matters.
Provide professional and courteous support in Korean while accurately capturing inquiry details, including contact information, nature of complaints, and relevant account identifiers.
Assess, categorize, and triage incoming inquiries based on established guidelines, including privacy requests, account-related concerns, and data subject rights requests.
Complete standardized intake documentation and submit inquiries through internal systems for further review and processing.
Ensure valid privacy-related inquiries are escalated to the appropriate teams within agreed service level agreements (SLAs).
Maintain accurate records of all user interactions in accordance with data handling, privacy, and record-keeping requirements.
Adhere to established Standard Operating Procedures (SOPs) for managing user complaints, privacy requests, and data protection inquiries.
Support compliance activities, including participation in mandatory privacy and regulatory training programs, audits, inspections, and regulatory reviews as required.
Assist with incident notification processes and reporting obligations related to personal information breaches or data protection matters.
Prepare and provide regular reports on inquiry volumes, trends, service performance, and escalation patterns.
Collaborate with internal stakeholders to ensure timely resolution of inquiries and continuous improvement of privacy support processes.

Requirements

Proficiency in English and business-level Korean is required to effectively liaise with users and stakeholders in Korea to support cross-border collaboration as part of the role's responsibilities.
At least 1 year of experience in customer support, privacy operations, compliance, regulatory support, or related administrative functions.
Ability to work during Korean business hours (KST).
Excellent attention to detail and commitment to data accuracy.
Ability to manage sensitive and confidential information with discretion.
Understanding of the Personal Information Protection Act (PIPA) or other privacy and data protection regulations.

Privacy Support Specialist (12-months contract, Korea Market)