Description

We're looking for an Engagement Management Delivery Practice Manager to lead our Professional Services (ProServe) ASEAN Engagement Management practice. This leader will oversee the delivery of complex, transformational customer engagements across our largest and most strategic enterprise customers, hire and develop bar-raising talent, build effective organization-wide relationships, and engage customers and C-level executives to provide delivery thought leadership, support pre-sales, steer in-flight projects, and ensure delivery exceeds customer expectations.

The ideal candidate is an experienced people leader with deep business consulting expertise, a background in leading program delivery teams and strategic transformation programs, and experience supporting business development. We look for a leader who is passionate about building an environment where builders thrive and grow their careers; a leader who thrives in an agile, fast-paced, growth environment, insists on incredibly high standards, and can dive deep to get the job done.

In this capacity, you will be based in Singapore and expected to travel 40% of the time. You will report to the ASEAN ProServe Area Delivery Leader and guide your direct team of Engagement Managers.

Key Responsibilities

Lead and develop a team of Engagement Managers capable of successfully managing diverse cloud transformation programs in AI, data, migration, modernization and security.
Implement and enhance mechanisms to improve delivery quality and engagement manager productivity; Provide thought leadership in engagement methodologies and best practices adoption.
Serve as strategic advisor to C-suite executives, leading steering committees and executive engagements.
Own customer escalations, feedback, corrective actions, and learnings to drive customer satisfaction
Navigate complex escalations with executive temperament, transforming challenges into relationship-strengthening opportunities
Participate in business development, pre-sales, and contract negotiations
Collaborate with local, regional, and global teams to design and implement cloud programs
Effectively communicate delivery portfolio health and status to Sr. Stakeholders internally and externally.

Key Skills

Cloud consulting / Customer & Stakeholder relationship management / Communication / People Management / Conflict resolution / Escalation management / Adaptability / Professional Services Delivery.

About The Team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing

Basic Qualifications

Bachelor's degree in Computer Science, Math, or a related field
Proven track record leading technical teams in delivering complex, transformational IT programs.
Experience building and scaling technical and/or consulting teams of 30+ members; Technical depth and credibility to guide delivery of complex transformational programs.
Experience with Agile and Project Management frameworks, methodologies, and tools, with track record working with various delivery models including Fixed Price and Time & Material.
Business consulting expertise translating technical requirements into customer outcomes and experience in pre-sales or sales and contracting for complex service engagements.

Preferred Qualifications

Technical leadership experience in cloud and/or AI product / technology organizations / MNCs.
Track record in scaling teams, processes and capabilities in fast growth environment.
Enterprise IT consulting and/or delivery experience with global companies.
Certifications in PMP, Agile certifications (CSM, PSM, PMI-ACP, SAFe), PRINCE2 or equivalent.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Web Services Singapore Private Limited

Job ID: A10464507

Senior Delivery Practice Manager - Engagement Management, ASEAN Professional Services