[Job ID: 1613363]

◆Title:

M365 IT Support Engineer (Japanese Speaking) | 24x7 Support

◆Short Summary

Join a 24x7 IT support desk providing Microsoft 365 and enterprise application support in a multilingual environment.

◆Shift:

5-day workweek (Monday-Sunday), with 2 days off per week
Saturdays and Sundays are not always days off
Working hours: 7:00 AM-7:00 PM, based on the following shifts:Shift ①: 7:00 AM-3:00 PMShift ②: 9:00 AM-6:00 PMShift ③: 10:00 AM-7:00 PM

◆Role Overview:

Our client is a global organisation providing enterprise IT services and technology solutions across an international environment. We are looking for an IT Support Engineer to join a 24x7 support desk, providing operational and technical support for Microsoft 365 (M365) and other enterprise services and applications. The role offers hands-on exposure to M365 administration, incident management, ITSM processes and PowerShell-based operations. You will work closely with internal teams and vendors to resolve issues and maintain a high standard of user support.

◆Key Responsibilities:

Microsoft 365 Support

Respond to user enquiries related to Microsoft 365 incidents, perform initial troubleshooting and escalate issues where required.
Manage user accounts, permissions and configuration changes within M365 environments.
Perform M365 operational tasks using PowerShell, including configuration checks, administrative tasks and routine operation automation.
Create and manage support tickets while maintaining accurate documentation using ITSM tools.
Coordinate with internal teams and vendors to resolve incidents and track progress.
Create and maintain knowledge base articles, procedures and FAQs.

Enterprise Services & Applications Support

Handle incidents and user enquiries for other enterprise services and custom-developed applications.
Perform initial troubleshooting and escalate issues to the appropriate teams.
Create and manage tickets and document support activities using ITSM tools.
Coordinate with internal teams and vendors to ensure timely issue resolution and progress tracking.
Create and maintain knowledge base articles, procedures and FAQs.
Perform any other ad-hoc duties assigned.

◆Requirements:

[Must Have]

2-5 years of experience in a helpdesk, service desk or IT support role.
Basic knowledge and operational understanding of Microsoft 365.
Ability to communicate in Japanese and English, including reading, writing and conversation, for handling user enquiries and coordinating with Japanese-speaking and English-speaking users and stakeholders.
Willingness to work on a shift schedule, including night and weekend shifts.
Willingness to work approximately 1-2 night shifts per month.
Willingness to work a 5-day workweek from Monday to Sunday, with 2 days off per week Saturdays and Sundays are not always designated as rest days.
Willingness to work 7:00 PM-7:00 AM shifts, with 8 working hours per shift.

[Good to Have]

Experience using PowerShell for system administration or IT operations.
Experience using ITSM tools such as ServiceNow, Zendesk or Dynamics 365.
Operational experience with Microsoft 365 services such as Exchange Online, Teams, SharePoint, OneDrive or Entra ID.
Experience working in a global IT support environment.
Ability to handle user enquiries in Chinese would be advantageous for supporting Chinese-speaking users.

◆What the Company Offers / Career Opportunity:

Gain hands-on experience supporting Microsoft 365 within a 24x7 enterprise IT support environment.
Develop practical expertise across M365 administration, incident management, ITSM and PowerShell-based operations.
Work with internal teams and external vendors in a global support environment.
Broaden your technical exposure through support for both M365 and other enterprise services and applications.
Build a strong foundation for further career development in IT infrastructure, cloud operations, service desk or technical support.

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EA Personnel Name: Kota Baba
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Japanese Speaking IT Support Specialist (Day Shift)