This role focuses on overseeing post-commission maintenance activities for internal-facing systems, such as the intranet and non-financially linked applications. The Project Manager will be responsible for managing vendor teams, stakeholder communication, system support and enhancement, quality assurance, risk management, compliance, documentation, and ensuring the smooth operation and continuous improvement of these internal IT systems.

Responsibilities:

Project Management and Coordination

Oversee and coordinate post-commission maintenance activities for the systems
Develop and maintain project plans, schedules, and resource allocations for ongoing maintenance tasks
Ensure timely delivery of maintenance services and system enhancements as per agreed timelines and SLAs.

Vendor Team Management

Lead and manage the vendor's maintenance team, ensuring appropriate staffing and skill sets
Coordinate with stakeholders to align vendor team activities with our priorities and expectations
Facilitate knowledge transfer within the vendor team to ensure continuity of support.

Stakeholder Management

Serve as the primary point of contact between the vendor team and our stakeholders
Regularly communicate project status, risks, and issues to management
Manage stakeholder expectations regarding system performance, maintenance timelines, and enhancement deliverables.

System Support and Enhancement

Oversee the provision of ongoing support for commissioned application systems
Coordinate the planning and execution of system enhancements as requested
Ensure that all maintenance and enhancement activities align with business requirements and technical standards.

Quality Assurance and Performance Management

Implement and maintain quality control processes for all maintenance and enhancement activities
Monitor and report on key performance indicators (KPIs) as defined in the maintenance contract
Conduct regular service reviews to ensure satisfaction with the vendor's performance.

AI Integration Strategy & Systems

Lead the identification and implementation of AI integration opportunities across existing and new systems
Oversee complete development lifecycle of AI-enhanced solutions
Manage maintenance transitions for AI-integrated systems
Collaborate with in-house Full Stack Engineer to ensure effective execution of AI projects
Drive system improvements through AI capability integration.

Risk and Issue Management

Proactively identify and mitigate risks related to system maintenance and enhancements
Manage the resolution of critical system issues, ensuring minimal disruption to operations
Maintain a comprehensive log of all issues, their resolutions, and preventive measures implemented.

Compliance and Security

Ensure all maintenance activities comply with policies, government regulations, and industry standards
Coordinate with IT security team for regular security audits and timely implementation of security updates.

Financial Management

Manage the maintenance project budget, ensuring cost-effective delivery of services
Provide transparent reporting on resource utilization and costs incurred
Assist in forecasting future maintenance costs and planning for system enhancements.

Documentation and Reporting

Oversee the maintenance of up-to-date system documentation, including user manuals and technical specifications
Prepare and present regular status reports, including progress updates, issue summaries, and upcoming activities.

Requirements:

Must-Have Requirements

4-6 years of project management experience
Certification in project management (PMP, PRINCE2, etc.)
Experience managing vendor teams
Excellent communication and stakeholder management skills
Knowledge of IT security and compliance requirements

Good-to-Have Requirements

Experience with AI implementation projects
Experience in government sector projects
Knowledge of data protection regulations
Experience with internal-facing system maintenance
Background in system integration projects
Understanding of AI technologies and their practical applications
Experience in digital transformation projects

M04 - Project Manager