Quality Assurance, Process Optimization, Operational Architecture, Vendor Management

Microsoft Excel, Reporting Tool, preparing QA reports, evaluating calls

quality assurance, Scorm, Cms, edtech operations, Canva, Lms, LTI, Articulate, bulk data operations, digital learning platform, e-learning content

Excel, Risk Analysis, fraud investigation, Powerpoint, Word, anti-fraud strategy, Microsoft Office Suite

customer communication , Customer Service, Refunds Processing, Receiving Deliveries, making orders, Deal With Customer Complaints, Handle Customer Enquires, Operations Management, Operational Management, Customer Facing Support, administrative customer service organisation, Exchange Systems, Maintaining Quality Documentation, Customer Escalation Management, Customer Followup, Order Fulfilment, Stock Exchange, Customer Operations, Order Processing, responding to customer inquiries

Risk and Control Self Assessment (RCSA), Quality assurance, Risk and control metrics and reporting, Automation of control processes, Process improvement, Quality control routines, Operational Risk Event analysis and reporting, issues management, Financial services regulatory and supervisory frameworks

control design , Risk and Control Self Assessment (RCSA), Quality Assurance, Risk Identification, issues management, Control Programs, Process Improvement, Operational Risk Event Analysis, Reporting, Automation of Control Processes, Control Deficiencies, Financial Services Regulatory and Supervisory Frameworks, risk management consulting, Quality Control, Control Governance, Risk and Control Metrics and Reporting

Erp, Microsoft Excel, macros, Power Query, Lean Kaizen, SOP drafting, Wms