Duties and Responsibilities

The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service
Mailroom team member management
Report and resolve client feedback to operation executive within stipulated time frame
Checking and perform daily and monthly reporting functions
Managing mailroom operator(s) and provide guidance in accordance with SOP and SPS guidelines.
Client communications and management on daily operational matters.
Performing of mail rounds and distribution of mails.
Arrangement and coordination of incoming and outgoing items for local and international courier.
Ensure that onsite team adhere to SPS policies and procedures
Franking machine management.
Maintain workspace cleanliness at all times.
Security screening of all incoming mails before distribution.
Regular reporting and prompt escalations to the management in case of issue.
Deal with enquiries face to face, email and on the telephone
Any other duties commensurate with the above list
At times carry heavy products within client's premises
Ensuring high level of accuracy in processing of mails
Ensure that all documents are processed within stipulated timelines and according to the operational procedures
Build and maintain good working relationships across all levels of personnel, internally and externally

Candidate Profile

Candidates for this position should preferably have the following:

Mailroom Team Lead