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Responsibilities:

Serve as the main operational contact for strategic customers and build strong relationships
Manage quotations, sales orders, and complex transactions with accuracy and commercial alignment
Own the full order lifecycle from enquiry to delivery and after-sales support
Coordinate with cross-functional teams (Sales, Supply Chain, Finance) to ensure smooth execution
Handle escalations and resolve fulfilment issues promptly
Analyse cust

Customer Operations Specialist (Account & Order Management | Mechanical Background)