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Job Description

Assume the key liaison role for leading significant Core Card System (ASCCEND) changes and other system related activities for Cards Business by working together with teams from various parties.
Responsible for leading areas such as project costing, expenditures, scopes, resources coordination, deliverables, timeline planning and milestone management.
To liaise with vendors with regard to deliverables, quotation, invoice, payment and agreement.
Evaluate service requests and vendor scopes of work (SOW) for Card Business Department through comprehensive cost-benefit and ROI analysis.
Work closely with all relevant teams to ensure that new requirements pertaining to Core Card System changes are clearly defined and documented. Monitor and track the delivery status of the new functionality as agreed.
Ensure that test cases and test scenarios are sufficiently defined, performed and have the test results signed off prior to implementation.
Ensure all implementation changes are adhering to quality standards and regulatory requirements.
Conduct regular progress updates, executive dashboards and post-implementation reviews.
Ensure that issues during and after implementation faced by Cards Business Department users are attended and resolved on timely manner during post implementation period.
Ensure that post implementation documentations (project files, user guides) are ready for Cards Business Department users and other teams.
Perform regular vendor performance evaluation and review.

Others

To provide customer service consistent with the Bank's standards.
Maintain high standard of professionalism, consistent with the Bank's requirement.
Perform any other duties assigned by Management from time to time.
To ensure compliance with Bank's policies and procedures.
Uphold service quality through information accuracy & accountability of the job done.
Perform other duties as assigned by the Head of Unit/Department.

Job Requirements

Bachelor's degree in Information Technology, Business Administration, or related field (Master's degree is an advantage).
Minimum 6 years of experience in project management, system integration, or card systems within financial services.
Strong understanding of card systems, payment platforms, and related technologies.
Knowledge of software development lifecycle (SDLC), testing methodologies, and quality assurance processes.
Strong analytical skills for cost-benefit and ROI analysis.
Familiarity with regulatory requirements in the card and payment industry (e.g., PCI DSS, local banking regulations).
Excellent communication and stakeholder management skills.
Strong leadership and team coordination abilities.
Ability to manage budgets, timelines, and resources effectively.
Experience in preparing executive dashboards and reporting to senior management.

Manager, Integration Management