We are hiring ServiceNow Technical Consultants and Developers across all experience levels — from Associates building their first implementations to Senior Technical Consultants leading complex enterprise projects. We align candidates to a primary module specialism based on their deepest hands-on expertise.

Role & Responsibilities

Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs
Design and implement REST/SOAP integrations using IntegrationHub and MID Server
For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Module Specialism

ITSM — IT Service Management
ITAM — IT Asset Management
ITOM — IT Operations Management
CMDB — Configuration Management
HRSD — HR Service Delivery
CSM — Customer Service Management
FSM — Field Service Management
SPM — Strategic Portfolio Management
GRC / IRM — Governance, Risk & Compliance
SecOps — Security Operations
App Engine — Custom Development
Now Assist / Agentic AI

Requirements

Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)
Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)
Solid understanding of the SDLC and Agile/Scrum delivery methodologies
Strong analytical skills and ability to translate requirements into platform solutions
Good communication skills — able to engage with technical teams and non-technical stakeholders
At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Certifications

ServiceNow CSA — Required (or actively pursuing at Associate level)
ServiceNow CIS in primary module — Required from Consultant level
ServiceNow CAD — Required from Senior TC level
ITIL Foundation — Preferred at all levels
Additional CIS certifications — Advantageous at Senior/Lead level

Education

Degree in Computer Science, IT, Engineering, or equivalent. Practical experience given equal consideration at all levels.