About Gate

Founded in 2013, Gate is one of the world's earliest and most trusted cryptocurrency exchanges, serving over 53 million users globally. Ranked among the top three exchanges worldwide, Gate supports spot, futures, and margin trading alongside wealth management products across 4,600+ cryptocurrencies. With thousands of employees across key global markets — most working fully remotely — Gate is building the financial infrastructure of the next era of the internet. We hire people who move fast, think independently, and want real ownership of their work.

About the role

KYC is often the first critical interaction users have with a financial platform. You will own the KYC product experience, balancing regulatory requirements, fraud prevention, review accuracy, and user conversion across global markets. Your work will determine whether legitimate users can complete verification quickly while higher-risk cases receive the appropriate level of review.

What you'll do

Own the end-to-end KYC journey, including data collection, document upload, OCR, liveness checks, automated decisions, manual review, and result communication
Build the KYC measurement framework, using conversion, approval, false-rejection, review-time, and vendor-performance data to identify bottlenecks
Design automated review and tiered verification strategies that increase straight-through approval without weakening risk controls
Evaluate and integrate KYC vendors based on geographic coverage, recognition accuracy, stability, cost, and regulatory suitability
Translate regulatory and risk requirements into clear user flows, decision rules, exception handling, and operational tools
Explore emerging identity technologies, including AI-assisted verification and alternative data validation, and turn viable solutions into production capabilities

What we're looking for

You have owned a KYC product or a similarly regulated identity-verification journey from design through production iteration
You understand how document recognition, OCR, liveness detection, automated review, and manual review work together
You can diagnose conversion and accuracy problems through funnel analysis rather than treating every drop-off as a user-experience issue
You can make practical trade-offs between approval speed, false rejection, fraud exposure, compliance, and operational cost
You can work directly with compliance, risk, engineering, operations, and external vendors to turn ambiguous requirements into shipped products
You pay attention to edge cases and understand that a verification decision affects both user access and platform risk

Bonus

Experience improving straight-through approval rates while controlling false approvals and false rejections
Familiarity with major KYC providers and their strengths across different countries, languages, and document types
Experience with global fintech, payments, trading platforms, digital identity, or fraud-prevention products
Exposure to AI-based identity verification, document forensics, or automated decision systems

Senior KYC Product Manager