Key Responsibilities

Sales & Commercial Performance

Drive boutique sales performance in line with monthly, quarterly, and annual targets
Actively manage high-value transactions, limited pieces, and special allocations
Analyze sales trends, client demographics, and market dynamics specific to Singapore
Execute commercial initiatives in partnership with local and regional teams
Ensure effective stock control, inventory accuracy, and sell-through optimisation

Client Experience & Clienteling

Deliver a refined, discreet, and personalized luxury experience expected by Singapore's discerning clientele
Develop and maintain strong relationships with VIP clients, collectors, and key local customers
Lead clienteling strategies, private appointments, and in-boutique or off-site client events
Handle client issues professionally and efficiently, ensuring long-term relationship retention

Team Leadership & Development

Lead, coach, and motivate a boutique team to consistently achieve high standards
Foster a service-oriented culture grounded in product expertise and client trust
Conduct regular performance reviews, goal setting, and skills development
Ensure the team demonstrates strong product knowledge across fine watches and jewellery, including brand heritage and craftsmanship

Brand Representation & Boutique Standards

Uphold the brand's identity, values, and luxury service standards at all times
Ensure visual merchandising is executed in accordance with global and regional guidelines
Maintain an immaculate boutique environment suited to prime luxury retail locations

Operations, Compliance & Governance

Oversee daily boutique operations including staff scheduling, opening/closing procedures, and security standards
Ensure compliance with company policies, audit requirements, and local regulations (e.g. cash handling, GST processes)
Work closely with after-sales service and support teams to ensure smooth post-purchase follow-up

Requirements

Experience

Minimum 4–6 years of experience in luxury retail, preferably in watches, jewellery, or high-end fashion
Proven track record managing a standalone boutique or flagship store
Experience handling high-value sales, VIP clients, and limited or special pieces

Skills & Competencies

Language Skills

Proficiency in English required
Mandarin proficiency is a strong advantage due to client profile; additional languages are beneficial

Personal Attributes

Assistant Boutique Manager (Luxury Watches / Jewellery)