Incident Support, Mcsa, MCSE, Incident Management, Incident Handling, Call Risk, Cabling, Service Maintenance, Manage clients expectations, Well Organised, resolved escalations, Case Management, Technical Support, Microsoft Powerpoint, Answering Phone and Email Queries, Timely Delivery

Change Management, Itil Framework, Logistics coordination, Preventive Maintenance, Network-related incidents, Troubleshooting, Technical support

network knowledge, computer literacy in MS Office, first level troubleshooting