JOB PURPOSE

To work with and support the IT Operations and Groupware teams, gaining hands-on experience in how an IT environment is maintained. You will assist with troubleshooting and contribute to projects focused on improving team and organizational efficiency.

PRIMARY RESPONSIBILITIES

Participate in daily operational tasks and gain hands-on experience with real-world IT systems.
Help with troubleshooting and assist in resolving IT issues under the guidance of senior team members.
Observe and assist in interactions with organisation users, teams and external vendors.
Learn about and support the implementation of IT standards and policies.
Research new technologies/solutions for end-user support.
Assist in analyzing end-user support logs to identify potential issues.
Document procedures and solutions for future reference.
Perform other learning-based tasks as assigned by the IT Ops and Groupware team leads.

QUALIFICATIONS AND REQUIREMENTS

Currently pursuing or recently completed a degree/diploma in IT, Computer Science, Information Systems, or a related field.Basic understanding of IT concepts and systems.
Able to commit to a 6 months full time internship duration.
Ability to gather and organize information effectively.
Willingness to learn and solve problemsTeam-oriented attitude and good interpersonal communication skills.
Exposure to Google Workspace is a plus.
Experience with helpdesk or IT support environments is a plus.
Coursework in the following areas is beneficial:

- Networking Fundamentals: Understanding of TCP/IP, DNS, DHCP, and

basic network troubleshooting.

- Operating Systems: Familiarity with Windows and/or Linux operating systems.

- System Administration: Basic knowledge of user account management,

software installation, and system monitoring.

- Database Concepts: Introduction to database management systems and SQL.

- Cybersecurity Basics: Awareness of common security threats and best practices.

IT Ops Intern