Job Summary

Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites.
Collaborates with the Agilent Enterprise Sales team to develop sales opportunities, design Enterprise-level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.
Responsible for managing the delivery of large integrated support services solutions to external customers and supporting major laboratory-wide services programs, often involving cross-functional and multi-vendor efforts.
Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.

Major duties of this role include:

Assists external customer in the definition and implementation of complex integrated solutions requiring relevant products and services.
Builds and maintains client relationships.
Is accountable for a thorough risk assessment of the overall program/project.
Coordinates internal and external project team members contribution.
Is responsible for costing of customized solutions and ensuring implementation within budgets.
Has profit and loss responsibility.
Works on project management assignments with broadly defined objectives.
Solves non-routine issues, challenges and problems within field of specialization
Must apply and demonstrate commitment to industry accepted project management processes, practices, tools, and behaviors.
Will be responsible for the successful management, implementation, and deployment of assigned customer CrossLab solutions and projects.
Lead Customer physical inventory and asset tagging activities.
Provide Cross-functional team leadership that is in line with Agilent policies and procedures.
Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.

Bachelor Degree or Masters in Chemical Engineering, Chemistry or equivalent.
5 to 7 years of laboratory instrumentation support and/or sales experience.
Strong business acumen skills. MBA is an asset.
Ability to manage and understand laboratory instrument service and maintenance business (process & financial).
Strong customer focus with a customer first mindset.
Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites.
Team building/development and leadership skills.
Dedication and commitment to industry standard project management discipline. PMP certification is an asset.
Effective collaboration skills.
3rd party service provider relationship development and management skills.
Excellent written and verbal communication skills.
Customer contracting and Scope of Work development experience.

Enterprise Strategic Program Manager