Job Description

Lead and Own Strategic Initiatives: Drive the end-to-end scoping and execution of high-impact process improvement projects and regional strategic initiatives, including scaling AI-driven automation to maximize operational capabilities.
Architect Operational Workflows: Target Operating Model (TOM) design and enhancement of core banking operational processes to ensure scalable growth and a frictionless customer experience.
Establish Performance Frameworks: Define, track, and institutionalize key operational performance metrics (KPIs/SLAs) across critical regional customer touchpoints, translating data into executive-level insights.
Structured Problem Solving: Apply consulting methodologies (e.g., Lean, Six Sigma, MECE frameworks) to conduct deep-dive root cause analyses, diagnosing structural bottlenecks and implementing systemic fixes.
Standardize Regional Governance: Streamline, harmonize, and institutionalize Standard Operating Procedures (SOPs) across multi-country teams to drive operational consistency and compliance. Drive and manage process improvement projects as well as special strategic initiatives, including AI-driven projects, to strengthen operational capabilities and productivity.

Requirements

A Bachelor's Degree in Finance, Commerce, Accounting, Business, or a related quantitative discipline.
Minimum 3years of working experience, with a mandatory background in Financial Services Management Consulting or a premier internal transformation/strategy unit within a corporate bank, is preferred
Proven track record of managing or consulting on Banking Operations projects (e.g., Core Banking, Payments, KYC/AML, Credit Operations, or Cash Management).
Direct experience leading or delivering digital solutions, process re-engineering, or AI-driven automation initiatives within the financial services sector.
Demonstrated experience managing and influencing cross-functional, multi-country stakeholders, effectively bridging the gap between local operations, product, and engineering teams.
Exceptional communication, presentation, and structured planning skills, with the ability to articulate complex operational problems to senior leadership.
Advanced analytical and quantitative skills combined with a deeply strategic, solution-driven mindset.
Proven ability to navigate ambiguity, prioritize high-value workstreams, and deliver under tight deadlines in a fast-paced, high-growth technology environment.
High energy, self-motivated, and comfortable acting as an entrepreneurial change agent.

Regional Operations Strategy Specialist - Digital Bank