Customer Management, Operational Processes, ITIL Foundation v3 v4 or higher, Documentation and reporting

ITSM knowledge and tools (e.g. ServiceNow, JIRA Service Management), Vulnerability Management, Application Support, cloud infrastructure monitoring, DevSecOps practices, Patching

Azure Virtual Desktop, Servicenow, Itil, Azure Iaas, Azure Sql, Azure Ad, Siem, Microsoft Azure, Azure DevOps, Microsoft Entra ID, Azure App Services, Azure Key Vault, AKS, Log Analytics, Jira Service Management, Defender for Cloud, Azure Policy, Microsoft Sentinel, Azure Monitor

Servicenow, Vulnerability Management, change management, Problem Management, cloud infrastructure monitoring, ITSM knowledge and tools, Patching

Servicenow, Grafana, Iso27001, Problem Management, JIRA, Zabbix, Cloudwatch, AWS environments, Remedy, ITSM audit, incident RCA, Change Control, ITIL v4 processes, Azure Monitor, GovTech OCP ORA

Servicenow, Prince2, Trello, Itil Framework, Slas, Jira, Iso27001, It Project Management, Agile, Scrum, Digital Transformation, contract vendor management, Pmp, MS Project, OLAs, Iso 20000, project management tools

Servicenow, Prince2, Trello, Agile, Scrum, Jira, Itil, Pmp, MS Project