An expansion IT company that requires the incumbent to support and manage the implementation of various HR initiatives and programs to support the business which include recruitment and retention, staff engagement, learning and development, employee relations/welfare and office administration.

Job Highlights

Industry: Tech(SME)
Location: Kaki Bukit
Working Days: Mon to Fri

Job Responsibilities:

Provide operational and administrative support to enhance operational efficiency
Provide L2 operational support and troubleshooting for escalated issues
Identify opportunities for continual improvements and make recommendations accordingly
Custodian of standard operating procedures (SOPs)
Support initiatives and assist with designing frameworks to increase efficiency and improve service standards
Engage with stakeholders to define and implement service standards
Collaborate with cross-functional teams for meeting operational requirements and targets
Track and analyse incidents to identify and address recurring issues
Drive quality assurance initiatives
Assist with procurement and manage vendor relations
Perform research and analysis to support business decisions making
Perform data management and documentation duties to ensure accuracy of records
Prepare reports and other documentation
Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
Design and implement automation solutions
Support ad-hoc duties and projects as assigned

Job Requirements:

Candidates must possess at least a Diploma
Experience in developing and implementing SOPs and quality management frameworks
Some background in IT will be an added advantage
Excellent verbal and written communication skills
Excellent analytical, problem-solving and organizational skills
Meticulous, with excellent record keeping and documentation skills
Proactive and positive working attitude
Willingness and capacity to learn new skills and technology

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

.We regret to inform that only shortlisted candidates would be notified.

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

Operations Executive (IT Firm/Non-Tech Role/Kaki Bukit)