Job Description

Workplace Ambassador (Commercial / Tenancy Based Office)

Integrated Facilities Management – Work Dynamics (APAC/SG)

Position Overview

We are seeking a dynamic Workplace Ambassador to serve as the cornerstone of our workplace experience, ensuring seamless daily operations while embodying Riot's commitment to exceptional service and continuous improvement. This role combines front-of-house excellence with operational leadership, creating an environment where Rioters and visitors thrive.

Key Responsibilities

Facilities Management & Vendor Oversight

Support office facilities including both soft and hard services across all Riot Games spaces
Oversee vendor relationships for housekeeping, meal programs, minor office repairs, and office expansion projects
Coordinate maintenance schedules and supervise service quality standards
Support office expansion setup activities and ensure seamless integration of new spaces
Ensure consistent service delivery and cost optimization across all facilities

Operational Support & Coordination

Partner directly with the Workplace Lead and Experience Ambassador to execute daily site operations
Coordinate and oversee all repair and maintenance activities to minimize workplace disruption
Manage work order systems and track completion timelines
Maintain clear communication channels between vendors, internal teams, and building management

Financial Process Management

Execute comprehensive finance processes under JLL's new Integrated Facilities Management (IFM) scheme
Utilize Corrigo and Facilities Work Order (FWO) systems for accurate cost tracking and vendor payment processing
Manage budget allocations, process invoices, and track expenditures
Ensure compliance with financial approval workflows and audit requirements

Workplace Experience & Employee Engagement

Lead day-to-day execution of workplace experience initiatives across all Riot Games spaces
Implement employee engagement programs that enhance satisfaction and productivity
Collect feedback and measure program effectiveness
Foster connection to company culture through workplace programs

Soft Services Delivery

Address employee concerns promptly and professionally while maintaining high service standards
Coordinate between various service providers to ensure seamless integration of workplace amenities
Enhance overall workplace satisfaction and operational efficiency
Implement efficient systems for receiving, sorting, and distributing mail and packages throughout the office. Maintain accurate delivery logs, handle sensitive correspondence appropriately, and coordinate with security teams for package screening and visitor deliveries.

Guest & Visitor Experience Management

Welcome and register all visitors professionally while maintaining security protocols
Create exceptional experiences that reflect Riot's commitment to excellence and gaming culture
Address employee queries efficiently and coordinate package deliveries throughout the office
Manage comprehensive visitor registration processes and security compliance
Foster positive first impressions for all guests and clients

International Guest Logistics

Manage complex logistics for overseas guests including pre-visit communications
Coordinate access card arrangements and hospitality planning
Handle travel coordination, accommodation recommendations, and transportation arrangements
Provide cultural orientation support for international visitors and business partners
Ensure seamless experiences through comprehensive operational coordination

Meeting Room Operations & Technology Support

Ensure post-meeting reset and maintain high-quality standards for all meeting spaces
Collaborate with IT teams to resolve technical issues promptly
Support both routine meetings and high-stakes presentations

Inventory Management & Procurement

Support procurement processes and maintain optimal inventory levels
Negotiate with suppliers for cost-effective purchasing solutions
Track usage patterns and implement efficient ordering systems
Ensure consistent availability of essential workplace supplies

Process Improvement

Drive continuous enhancement of workplace services through data analysis and feedback collection
Identify operational inefficiencies and propose systematic improvements
Lead implementation initiatives that enhance employee satisfaction and operational effectiveness
Develop innovative solutions for workplace challenges

Stakeholder Relations & Communication

Foster positive, collaborative relationships across all organizational levels
Communicate transparently with superiors, subordinates, peers, and clients
Resolve conflicts constructively and build trust through consistent reliability
Serve as cultural ambassador promoting Riot's values in every interaction
Maintain professional excellence in all stakeholder communications

Required Qualifications

Experience: 2-5 years in office operations, hospitality, or customer service roles, preferably in technology, gaming, or creative industries
Technical Skills: Proficiency in workplace management systems, Microsoft Office Suite, scheduling platforms, and basic troubleshooting of meeting room technology
Communication: Exceptional verbal and written communication skills with ability to interact professionally with diverse stakeholders at all organizational levels
Problem-Solving: Strong analytical thinking with proven ability to identify issues, develop solutions, and implement improvements under pressure
Organization: Superior attention to detail with ability to manage multiple priorities simultaneously while maintaining quality standards
Cultural Fit: Understanding of gaming culture and appreciation for Riot's mission to be the most player-focused game company in the world

Preferred Qualifications

Diploma in Facilities Management, Hospitality Management, or related field Experience with vendor management and contract oversight Project management certification or demonstrated experience Multilingual capabilities reflecting our global community Previous experience in fast-paced, high-growth technology environments

What We Offer

Join a company that values innovation, player focus, and exceptional workplace culture. This role offers significant growth opportunities within our expanding global operations team, competitive compensation, comprehensive benefits, and the chance to contribute to experiences that delight millions of players worldwide.

Ready to level up workplace operations at Riot Games We're looking for someone who shares our passion for excellence and continuous improvement.