We're Hiring! Ready to revolutionize the retail checkout experience

Ever wonder what goes into making the checkout process frictionless across a massive retail network We are looking for a dynamic Executive (Retail Systems – Cash Management) to drive the front-end technology and cash operations that keep our stores running seamlessly!

In this role, you won't just be managing processes—you'll be a key player in designing checkout strategies, optimizing systems, and leveraging data to enhance store efficiency across the board. If you love bridging the gap between operational challenges and tech-driven solutions, this is for you.

Key Responsibilities

Cash Management Planning & Analysis — Support the review and optimisation of cash handling, cash float, sales reconciliation and cash-room processes across the retail network, using operational and system data to identify trends, risks and improvement opportunities.
Cash Float Planning — Support cash float planning and optimisation, including requirements for new and renovated stores, working with Finance, Retail Operations and external service providers.
Cash Management Governance & Compliance — Support the development and maintenance of cash-management policies, control frameworks, SOPs and compliance requirements in partnership with Retail Operations, Finance, Audit and other relevant stakeholders.
Process & System Design — Analyse existing cash-management and reconciliation workflows, identify operational gaps and work with relevant stakeholders to develop scalable process and technology improvements.
Business Requirements — Support requirements gathering and translate operational needs, business rules and exception scenarios into clearly documented functional requirements for solution partners/stakeholders.
Training Framework & Knowledge Materials — Develop training frameworks, reference materials, scenario-based guides and supporting documentation for cash-management processes. Partner with relevant training stakeholders for frontline delivery, reinforcement and store-level competency development.
Project & UAT Support — Coordinate, support and execute User Acceptance Testing, including test scenario development, defect tracking, documentation and business readiness assessment.
Implementation — Support implementation planning and operational readiness for new solutions, ensuring requirements, risks, procedures and supporting materials are properly prepared and handed over to the relevant stakeholders before deployment.
Post-Implementation Review — Analyse recurring issues, operational trends and user feedback following implementation to identify systemic improvement opportunities.
Data Analytics & Continuous Improvement — Use data to identify recurring cash-management trends, control weaknesses, operational risks and improvement opportunities, and evaluate project outcomes against agreed business objectives.

Job Requirement

Experience in retail operations, retail systems, cash management, payments or operational process improvement would be advantageous.
Strong analytical and problem-solving ability, with an interest in understanding how operational processes interact with system behaviour and financial outcomes.
Able to translate operational scenarios and business requirements into structured documentation and system/process requirements.
Comfortable working with data and identifying patterns, exceptions and root causes.
Knowledge or experience in project implementation, business analysis and UAT would be advantageous.
Able to work independently across multiple stakeholders and communicate clearly with both operational and technical teams.
Strong attention to detail while maintaining an understanding of broader business outcomes.
Curious, adaptable and willing to challenge existing processes constructively.
Comfortable working with ambiguity and complex operational scenarios.

If you are ready to challenge existing processes and make a tangible impact on the frontline of retail, we want to hear from you.

Executive (Retail Systems Cash Management)