feedback analysis, Data Analysis, user research methodologies, data-driven customer insight tools, Surveys, Crm Systems, customer interviews

compliance procedures , updating customer records, Work in A Fast Paced Environment, Records Maintenance, self-motivated Team Player, Banking Operations, Customer Service, Documentation, Customer Service Excellence, Customer Service Delivery, Data Entry, Handle Customer Enquires, Upselling, Interdepartmental Communication, Office Applications, administrative customer service organisation, Market Knowledge, Organisational Skills, Customer Service Innovation Management, Communication

programme governance , Digital Transformation, Service Design, Business Transformation, Customer transformation, Customer insights, Project management, Customer Experience, Customer journey mapping, Stakeholder Engagement, Operating model transformation, Persona development, Qualitative and quantitative analysis, Voice-of-customer programmes

Sharepoint Online, Power Bi, Excel, customer portal adoption, frontline experience enhancement, Word, Process Excellence, Powerpoint, Visio, digital customer engagement, service simplification, customer journey mapping, customer journey redesign, self-service enablement, Microsoft Office Suite, CX transformation

Apis, Cloud Technologies, Usability Testing, Devops, Kubernetes, Compliance, User journey design, Ai, System integrations, Modern application architectures, Digital adoption practices, UI UX principles, Product management, Platform operations, Cybersecurity governance, Agentic AI solutions