Role Summary:

Scientific IT Officer (SITO) is responsible for the daily IT support and long-term strategic management of technology-related hardware and software within the organisation.

The candidate will be involved in project activities such as evaluating and recommending suitable technology and solutions, conducting Proofs-of-Concept (POCs), and coordinating projects from ideation through to completion.

Key Responsibilities:

Plan, deploy and track scientific IT hardware assets and/or software licenses while making sure they comply with vendor contracts/licensing terms.
Design, execute and enhance scientific software and hardware asset management processes.
Manage inventory of scientific IT assets (Including dependencies and attributes) and ensure that the teams in charge of the tools accurately record modifications, withdrawals, and replacement of existing ones.
Manage activities concerning license compliance audits and response to requests from software editors.
Responsible for managing the entire lifecycle and technical support of scientific IT hardware and software models from procurement to decommissioning.
Apply a continuous improvement approach and recommendation in enhancing the strategies employed in technology spending.
Asset Sighting Role: Verify Scientific IT software assets with licensing contracts and inventory checks on Scientific IT hardware assets, including initiating re-tracking and corrective actions.
Project management role: Taking ownership of a end point project or assisting the project manager to coordinate with different stakeholders, ensuring smooth completion of projects with proper documentation.
IT Support role: Provide level 2 endpoints support; Responsible for the onboarding, offboarding, Tech refresh, OS patching and upgrading support of entities funded endpoints.
Generate and distribute various reports, including compliance reports on current scientific IT assets and their status; and perform trend analysis.
Perform any other assignment/duties as assigned.

Qualifications:

Bachelor's degree in information technology, Computer Science, or related field.
Minimum 3 years of experience in endpoint support and project handling.
Strong hands-on technical support experience in Windows/Linux/Mac OS/iPad environments.
Excellent problem-solving skills in a multi-tasking, fast-paced and complex work environment
Ability to work as a team and independently with minimum supervision
Strong communication and writing skills will be an added advantage

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Scientific IT Officer (SITO) - Contract