We're Hiring: Captain, Jackson Miller

Do you enjoy being on the floor, leading service with confidence, and creating memorable dining moments As our Captain, you'll play a key role in bringing a fine dining experience to life by engaging with guests and ensuring every detail is thoughtfully delivered. If you take pride in refined service, enjoy working closely with a passionate team, and love making guests feel truly welcome, we'd be delighted to have you join us!

Key Responsibilities

Lead service on the floor during assigned shifts, ensuring seamless service flow and an elevated dining experience for members and guests.
Supervise and guide service crew on duty, ensuring adherence to fine dining service standards, etiquette, and SOPs.
Deliver warm, professional, and attentive table service, anticipating guests needs and ensuring personalised service throughout the dining experience.
Conduct pre-service briefings and coordinate service sequencing to ensure smooth and timely delivery of food and beverages.
Support upselling initiatives by confidently recommending menu items, wine pairings, and signature offerings.
Ensure proper table setup, mise en place, and presentation in accordance with fine dining standards.
Maintain close coordination with the kitchen and bar teams to ensure accurate orders, timely service, and product consistency.
Monitor service quality throughout the shift and provide on-the-job guidance to maintain service excellence.
Handle guest feedback and service concerns professionally, providing first-level service recovery and escalating matters when necessary.
Ensure cleanliness, hygiene, and organisation of service stations and dining areas in line with food safety and sanitation standards.
Support training and mentoring of new service staff and casual employees to uphold service consistency.
Adhere to all health, safety, and operational policies of the Club.
Perform and support other operational duties as assigned by the Management to support F&B operations and service excellence.

Requirements

Friendly and approachable with good communication skills.
Willingness to learn and a hands-on attitude.
Ability to stay calm and focused in a fast-paced environment.
Basic knowledge of POS systems and cash handling is an advantage.
Able to work rotating shifts, including weekends and public holidays.
Previous F&B or customer service experience is a bonus, but not a must.

Why Join Us

At Singapore Swimming Club, this isn't just a job - it's your chance to be part of the energy that brings our community to life. From sports and social activities and events to food and fun, you'll join a warm, collaborative team that values creativity, initiative, and joy in the everyday. Do what you love while creating meaningful experiences for our members.