Job Description

Delivery Operations Executive (Driver Coordination)

Koko Delivery is looking for a hands-on and proactive Delivery Operations Executive to coordinate our freelance driver fleet and support the smooth running of our daily delivery operations.

This role is suitable for someone with experience in delivery, dispatch, logistics or operations, as well as candidates with hands-on delivery experience who are looking to take the next step into an operations role.

You do not need to have been a manager before. More importantly, we're looking for someone who takes initiative, plans ahead and solves problems instead of waiting to be told what to do.

Key Responsibilities

Plan daily driver manpower based on delivery volumes and requirements
Contact and coordinate freelance drivers to ensure sufficient manpower
Allocate deliveries to drivers and assist with route planning
Monitor deliveries throughout the day and ensure jobs are completed smoothly
Arrange replacement drivers when there are cancellations or manpower shortages
Handle delays, failed deliveries and other last-minute operational issues
Communicate with clients and drivers regarding delivery matters
Recruit and maintain a reliable pool of freelance drivers
Keep manpower, delivery and operational records updated
Identify potential operational issues early and take action before they affect deliveries
Assist with general operational tasks when required as part of a small, hands-on team

What We're Looking For

Experience in delivery, dispatch, logistics, fleet coordination or operations is preferred, but not essential
Candidates with hands-on delivery experience who want to progress into operations are welcome
Strong initiative and problem-solving ability
Able to work independently and take ownership of assigned responsibilities
Able to plan ahead rather than wait for instructions
Comfortable personally calling and messaging drivers to settle manpower and delivery issues
Able to stay organised and respond quickly when plans change
Reliable, punctual and responsible
Comfortable working in a fast-paced SME environment
Basic computer skills and comfortable using WhatsApp and excel
Singapore Class 3/3A driving licence is essential

Working Arrangement

Salary: $2,700-$3,500/month, depending on relevant experience
5 full working days + 1 half-day per week
1 full rest day per week
Full-time, on-site position
Workplace: 41 Jalan Pemimpin
Training will be provided for candidates with the right attitude and willingness to learn

Why Join Us

This is an opportunity to move beyond simply completing deliveries or following a fixed schedule and develop broader operations experience.

As you become familiar with our operations, you'll be given increasing responsibility for manpower planning, driver coordination and day-to-day delivery operations, with the opportunity to grow together with the company.