Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Customer-Facing Technical Roles, Enterprise Connectivity Solutions, Network Operations, Problem resolution, Telco Network Infrastructure, SD-WAN

Servicenow, Problem Management, Grafana, Iso27001, JIRA, Zabbix, Gcp, Cloudwatch, Azure, AWS, Change Control, Remedy, ITSM audit, Rca, ITIL v4, Azure Monitor, GovTech OCP ORA

Software Updates, service delivery, technical support, service performance monitoring, Maintenance Management, stakeholder communication, maintenance strategies, Crisis Management

Automation Tools, Gcp, Cloudwatch, Incident Management, Itil Processes, Azure, AWS, DevOps practices, FinOps, cost management, Azure Monitor

task completion , service level agreement , Cybersecurity, Service Delivery, Itil Service Management, Computer Engineering, Information Technology, mentors team members, Customer Centric Solutions, Cybersecurity Engineering, ensure service performance, monitoring SLAs, Service Management, System Upgrade, Liaise With Technical Teams, Industry Experience, Resource Planning, Performance Management

service delivery, Project Delivery, Customer Management

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Change Management, Itil Framework, KPI management, Program management