Service Delivery Manager
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At least 5 years of client-facing experience in service delivery, maintenance management, or technical support operations.
Proven experience managing high-severity incidents, system outages, and complex technical issues in a fast-paced environment.
Strong ability to handle business-critical operations, with confidence in driving crisis management, resolution plans, and stakeholder communication.
Experience in defining and improving maintenance strategies, including support organization, software updates, and service performance monitoring.
Able to work independently while managing customer expectations, coordinating internal teams, and coaching junior team members.
Job ID: 153739215
Skills:
Service Delivery Management, Incident Management, Network Technologies, Change Management, Fixed Broadband, Enterprise Connectivity Solutions, SD-WAN, Network Operations, Problem resolution, Customer-Facing Technical Roles, Telco Network Infrastructure
Skills:
task completion , service level agreement , Cybersecurity, Service Delivery, Itil Service Management, Computer Engineering, Information Technology, mentors team members, Customer Centric Solutions, Cybersecurity Engineering, ensure service performance, monitoring SLAs, Service Management, System Upgrade, Liaise With Technical Teams, Industry Experience, Resource Planning, Performance Management
Skills:
service delivery, Project Delivery, Customer Management
Skills:
Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership
Skills:
Incident And Problem Management, It Service Management, Client Management, Documentation and reporting skills, It Governance, Service Desk Technical Support, SLA KPI management, Infrastructure Operations, Commercial awareness and understanding of IT contracts
