Brief Summary:

Join a dynamic team focused on enhancing customer experiences through innovative solutions. This role emphasizes the vital journey of customer lifecycle management, ensuring sustainable growth and success for clients.

Responsibilities:

Oversee the entire customer lifecycle for global accounts, from onboarding to renewal and growth management.
Lead comprehensive onboarding initiatives, establishing clear success criteria and timelines to ensure effective setup.
Cultivate and maintain robust relationships with stakeholders across various regions and time zones.
Act as a trusted advisor, guiding Japanese speaking clients toward best practices and helping them achieve measurable business outcomes.
Monitor customer health and usage patterns, proactively identifying potential risks and opportunities for enhancement.
Conduct regular business reviews to align objectives, share insights, and drive ongoing improvement.
Identify opportunities for account expansion and collaborate effectively with sales teams and other account managers.
Manage renewal planning and execution to uphold strong customer retention rates.
Gather customer feedback and offer structured insights to internal teams to enhance product and service offerings.
Assist in developing case studies and share best practices to bolster overall customer success initiatives.

Requirements:

Bachelor's Degree or equivalent experience.
Minimum of 3 years of experience in customer success, account management, or related fields.
Proven track record in managing customer relationships and driving product adoption.
Strong analytical and problem-solving skills, with the ability to identify trends and insights.
Excellent communication and interpersonal skills to engage effectively with diverse clientele.
Demonstrated ability to work collaboratively across teams and international boundaries.
Proficient in Japanese to communicate with Japanese speaking clients and Japan HQ.

Thank you for your application but we regret only shortlisted applicants will be notified.

PERSOL Singapore Pte Ltd | EA License No. 01C4394 • UEN No. 200007268E

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Customer Success Manager (IT SaaS, Japanese Speaking)