Customer Success Manager (IT SaaS, Japanese Speaking)

Brief Summary:

Join a dynamic team focused on enhancing customer experiences through innovative solutions. This role emphasizes the vital journey of customer lifecycle management, ensuring sustainable growth and success for clients.

Responsibilities:

• Oversee the entire customer lifecycle for global accounts, from onboarding to renewal and growth management.
• Lead comprehensive onboarding initiatives, establishing clear success criteria and timelines to ensure effective setup.
• Cultivate and maintain robust relationships with stakeholders across various regions and time zones.
• Act as a trusted advisor, guiding Japanese speaking clients toward best practices and helping them achieve measurable business outcomes.
• Monitor customer health and usage patterns, proactively identifying potential risks and opportunities for enhancement.
• Conduct regular business reviews to align objectives, share insights, and drive ongoing improvement.
• Identify opportunities for account expansion and collaborate effectively with sales teams and other account managers.
• Manage renewal planning and execution to uphold strong customer retention rates.
• Gather customer feedback and offer structured insights to internal teams to enhance product and service offerings.
• Assist in developing case studies and share best practices to bolster overall customer success initiatives.

Requirements:

• Bachelor's Degree or equivalent experience.
• Minimum of 3 years of experience in customer success, account management, or related fields.
• Proven track record in managing customer relationships and driving product adoption.
• Strong analytical and problem-solving skills, with the ability to identify trends and insights.
• Excellent communication and interpersonal skills to engage effectively with diverse clientele.
• Demonstrated ability to work collaboratively across teams and international boundaries.
• Proficient in Japanese to communicate with Japanese speaking clients and Japan HQ.

Thank you for your application but we regret only shortlisted applicants will be notified.

PERSOL Singapore Pte Ltd | EA License No. 01C4394 • UEN No. 200007268E

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