Role Overview

We are seeking an experienced ServiceNow Solutions Architect to lead the design and delivery of enterprise-scale platform solutions. This position will play a key role in assessing existing enterprise applications and defining how the ServiceNow platform can integrate with or modernise current systems and processes.

The successful candidate will combine strong technical architecture capability with business understanding, enabling them to translate organisational requirements into scalable ServiceNow solutions. Experience across key modules such as IT Service Management (ITSM), Customer Service Management (CSM), and Strategic Portfolio Management (SPM) is essential. Exposure to Public Sector Digital Services environments will be highly advantageous.

Key Responsibilities

Architecture & Strategy

Define solution architecture and technical direction for ServiceNow platform implementations
Develop architecture roadmaps, platform standards, and implementation blueprints
Translate business requirements and operational processes into technical solution designs
Provide architectural leadership across platform development and integration initiatives

Delivery & Implementation

Oversee the full lifecycle delivery of ServiceNow solutions including configuration, customisation, integration, and testing
Guide implementation teams on architecture standards, development practices, and platform governance
Support agile delivery models including sprint-based implementation approaches
Design integrations between ServiceNow and enterprise systems using common integration technologies

Platform Integration & Automation

Architect integrations with external enterprise systems and cloud platforms
Implement workflow orchestration and automation capabilities across business applications
Ensure reliable data exchange and automation between ServiceNow and surrounding technology environments

Governance & Platform Management

Establish governance frameworks and standards for ServiceNow platform usage
Ensure compliance with regulatory, security, and industry requirements
Monitor platform health, performance, and operational efficiency
Identify opportunities to optimise platform capability and service delivery

Leadership & Collaboration

Work closely with business and technical stakeholders to define platform requirements and solution scope
Provide mentorship and technical guidance to architects, developers, and platform administrators
Support knowledge transfer through workshops, documentation, and technical enablement sessions
Contribute to user experience strategies through persona development and service design considerations

Cloud Integration

Architect solutions integrating the ServiceNow platform with Microsoft Azure technologies

Experience & Background

Degree in Computer Science, Information Technology, or a related discipline
Extensive experience working with the ServiceNow platform in technical and architecture roles
Several years of experience performing ServiceNow solution architecture responsibilities in enterprise environments
Proven experience delivering large-scale ServiceNow implementations with multiple integrations
Demonstrated experience supporting complex migrations between hosting environments (e.g. cloud and on-premise)
Familiarity with Common Service Data Model (CSDM) and agile delivery approaches
Track record of delivering multiple end-to-end ServiceNow implementations
Senior candidates should demonstrate experience leading or mentoring architecture teams

Technical Expertise

Strong experience across the following areas:

ServiceNow platform architecture and solution design
Core modules including ITSM, CSM, ITOM, CMDB, GRC and IRM
ServiceNow integrations with Microsoft Azure environments
Platform integrations using REST, SOAP, JSON and XML
ServiceNow scripting and platform development technologies
ServiceNow CMDB, Discovery, orchestration and automation capabilities
Enterprise platform migrations and hybrid environment architectures
Integration orchestration using Automation Engine, Integration Hub or RPA technologies
Implementation of automation workflows and analytics capabilities within the ServiceNow platform

Certifications (Highly Regarded)

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
ServiceNow Certified Technical Architect (CTA)
Relevant Microsoft Azure certifications