Front Desk & Service Desk Associate (12-Hour Rotating Shift)

Location: one-north area, Singapore

Employment Type: Full-time (Shift-based)

Work Arrangement: 12-hour rotating shifts (including weekends/public holidays as rostered)

Work Pass Holders: Welcome to apply

About The Role

We are looking for a professional and service-oriented Front Desk & Service Desk Associate to support daily operations at a client site in the one-north area. You will be the first point of contact for visitors and staff, providing front-of-house reception services and service desk support (administrative), ensuring a smooth and positive workplace experience.

Key Responsibilities

Front Desk / Reception Services

Manage the reception counter and provide a warm, professional welcome to visitors and stakeholders.

Handle visitor registration, verification, and access procedures in accordance with site policies.

Answer incoming calls, general enquiries, and email requests; route/escalate appropriately.

Support meeting room coordination (e.g., bookings, directions, and basic set-up requests as required).

Maintain reception area readiness (signage, forms, supplies) and uphold professional standards.

Working Hours / Shift Pattern

12-hour rotating shifts, rostered based on operational requirements (e.g., day/night rotation).
Includes weekends and public holidays as required.
Shift allowance/OT (if applicable) will be shared during the hiring process.

Requirements

Minimum N/O Levels, NITEC/Higher NITEC, Diploma or equivalent; relevant experience is an advantage.
Experience in reception, customer service, service desk/helpdesk, call centre, or workplace operations preferred.
Comfortable with basic systems (email, MS Office/Google Workspace; ticketing tools a plus).
Strong service mindset with good communication and interpersonal skills.
Calm under pressure with attention to detail; able to follow SOPs and security protocols.
Able to commit to 12-hour rotating shift work reliably.
Work pass holders welcome (subject to prevailing regulations and eligibility).

Preferred (Nice To Have)

Familiarity with meeting room AV/VC (Teams/Zoom rooms), printers, and access/visitor management systems.
Experience coordinating vendors and handling facilities/service requests.
Ability to communicate in English and at least one other language is an advantage.

Facilities & Front Desk Coordinator