Front Desk & Service Desk Associate (12-Hour Rotating Shift)
Location: one-north area, Singapore
Employment Type: Full-time (Shift-based)
Work Arrangement: 12-hour rotating shifts (including weekends/public holidays as rostered)
Work Pass Holders: Welcome to apply
About The Role
We are looking for a professional and service-oriented
Front Desk & Service Desk Associate to support daily operations at a client site in the
one-north area. You will be the first point of contact for visitors and staff, providing front-of-house reception services and service desk support (administrative), ensuring a smooth and positive workplace experience.
Key Responsibilities
Front Desk / Reception Services
Manage the reception counter and provide a warm, professional welcome to visitors and stakeholders.
Handle visitor registration, verification, and access procedures in accordance with site policies.
Answer incoming calls, general enquiries, and email requests; route/escalate appropriately.
Support meeting room coordination (e.g., bookings, directions, and basic set-up requests as required).
Maintain reception area readiness (signage, forms, supplies) and uphold professional standards.
Working Hours / Shift Pattern
- 12-hour rotating shifts, rostered based on operational requirements (e.g., day/night rotation).
- Includes weekends and public holidays as required.
- Shift allowance/OT (if applicable) will be shared during the hiring process.
Requirements
- Minimum N/O Levels, NITEC/Higher NITEC, Diploma or equivalent; relevant experience is an advantage.
- Experience in reception, customer service, service desk/helpdesk, call centre, or workplace operations preferred.
- Comfortable with basic systems (email, MS Office/Google Workspace; ticketing tools a plus).
- Strong service mindset with good communication and interpersonal skills.
- Calm under pressure with attention to detail; able to follow SOPs and security protocols.
- Able to commit to 12-hour rotating shift work reliably.
- Work pass holders welcome (subject to prevailing regulations and eligibility).
Preferred (Nice To Have)
- Familiarity with meeting room AV/VC (Teams/Zoom rooms), printers, and access/visitor management systems.
- Experience coordinating vendors and handling facilities/service requests.
- Ability to communicate in English and at least one other language is an advantage.
