We are looking for a Lead/Senior Business Analyst – Insurance with expertise in Scrum Master responsibilities to connect business and technical teams throughout the insurance value chain, leading requirements analysis, Agile delivery, and stakeholder engagement to deliver measurable business results.

Responsibilities

Collaborate with business stakeholders to identify goals, challenges, and regulatory or process limitations across the insurance value chain (e.g., Policy, Billing, Claims, Underwriting, CRM/Distribution)
Gather, evaluate, and record requirements through workshops, interviews, story mapping, process mapping, and data analysis
Convert requirements into user stories, acceptance criteria, process flows (AS-IS/TO-BE), functional specifications, and wireframes when needed
Manage and enhance the product backlog alongside the Product Owner or business leads to guarantee clarity, completeness, and testability
Facilitate UAT by preparing test scenarios, coordinating business users, managing defects, and ensuring traceability from requirements to results
Establish and monitor business KPIs (e.g., cycle time reduction, claim leakage control, STP rates, NPS improvement)
Lead Agile ceremonies including Sprint Planning, Daily Stand-ups, Backlog Grooming, Sprint Reviews, and Retrospectives
Oversee delivery scope, timelines, dependencies, risks, RAID logs, and release milestones
Coordinate across teams (engineering, QA, data, architecture, operations, vendors) to maintain consistent delivery and communication
Provide clear status updates to leadership and stakeholders through dashboards, weekly reports, and executive summaries
Serve as a liaison between business and technical teams to ensure mutual understanding of requirements and constraints
Work with architects and subject matter experts on integration requirements (e.g., PAS, claims systems, billing, document management, external data providers)

Requirements

6-15 years of overall IT experience
8+ years of combined experience as a Business Analyst, Agile PM, Scrum Master, or Delivery Lead
Experience within the insurance domain, covering one or more areas such as Claims, Underwriting, Policy Administration, Billing, Reinsurance, or Distribution
Proficiency in writing epics, user stories, and acceptance criteria, along with the ability to guide other BAs through this process
Hands-on experience delivering projects within Agile, Scrum, and Kanban frameworks
Knowledge of SDLC, testing lifecycle, and release management
Strong communication, facilitation, and stakeholder management abilities
Working knowledge of Jira, Confluence, and Azure DevOps

Lead/Senior Business Analyst - Insurance