About the Company

CLASQUIN SINGAPORE PTE LTD is recruiting a Road Freight Operation Executive, for its office located in Singapore, to handle Road freight operations.

About the Role

The Road Freight Operation Executive will be responsible for driving customer satisfaction, retention, and engagement while managing road freight operations.

Responsibilities

Drive customer satisfaction, retention and engagement
Communicate with our customers in executing road bookings.
Coordinate with vendor, warehouse, and transport companies for all operational activities on daily basis.
Arrange trucking, routing, and scheduling to meet delivery timelines.
Monitor shipment progress and ensure timely pickup and delivery.
Provide shipment updates, resolve issues, and manage customer expectations
Ensure full compliance with all applicable Customs and port regulations.
Handle customs permit declaration on Tradenet
Maintaining and updating operational information and documents on CargoWise
Create, update and refine customer reports
Plan, coordinate, and execute daily road freight operations within Singapore and cross-border (e.g., Malaysia and Thailand)
Generating road freight invoices
Collaborate with finance in monitoring credit limits and assist in case of challenges
Support and resolve claims
Accomplish other ad hoc tasks given by the Manager per his/her competence
Ensure compliance with the established QMS requirements.

Qualifications

Minimum 1 years relevant experience in Freight Forwarding operations

Required Skills

Problem-solving and multitasking ability
Experienced in Cargowise is a plus
Reliable, positive working attitude, pro-active and customer service oriented.
Is a good team player, willing to share/help
Excellent communication and interpersonal skills
Good command of written and spoken English

Preferred Skills

Experience in Freight Forwarding operations

Pay range and compensation package

Details regarding pay range or salary or compensation will be provided during the interview process.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Road Freight Operations Executive