About The Role
We are seeking a visionary and strategic Head of Product Solution Design to lead our end-to-end product design function. This role will oversee our talented team of UX/UI designers, researchers, and product design strategists. You will be responsible for crafting delightful, intuitive, and seamless user journeys that align with our business goals and deliver exceptional value to our customers.

As the design leader, you will play a critical role in shaping the user experience across all touch points—defining the design language, elevating design thinking within the organization, and collaborating closely with product managers, engineers, marketers, and business stakeholders to bring innovative, user-centric solutions to life.

Key Responsibilities

Leadership & Strategy
Define and own the vision, strategy, and roadmap for the Product Solution Design function under Global Product team
Build, lead, and mentor a high-performing team of Product Designers, UX/UI Designers, Design Researchers, and UX Writers
Advocate for design excellence and user-centric thinking across all levels of the organization including Coins Payment, Crypto Trading and other products
Partner with Product, Engineering, Marketing, and Business teams to ensure holistic and cohesive product experiences
Design Execution & Innovation
Oversee the end-to-end design process, from discovery and ideation to wireframes, prototypes, and final UI
Implement design systems, frameworks, and tools that drive consistency and efficiency at scale
Champion design thinking and research-led innovation, integrating user feedback and data into all design decisions
Ensure designs are accessible, inclusive, and optimized for all platforms (mobile, web, etc.)
User Experience & Journey Ownership
Own the entire user journey and experience lifecycle, identifying pain points and opportunities for continuous improvement
Develop metrics and KPIs to measure user satisfaction, usability, and design impact
Drive initiatives to improve user onboarding, engagement, conversion, and retention through superior design
Collaboration & Communication
Act as the voice of the user in strategic discussions and decision-making forums
Effectively communicate design vision, strategies, and updates to stakeholders at all levels
Foster a culture of collaboration, experimentation, and continuous learning within the design team and beyond

Requirements

5+ years of experience in product design, UX/UI, or user experience strategy, with at least 4 years in a leadership or head-of-role
Proven experience designing for digital products at scale (fintech, crypto, super apps, payments, or e-commerce experience preferred)
Strong portfolio demonstrating deep expertise in design strategy, user journeys, and end-to-end product design
Mastery of design and prototyping tools such as Figma
Deep understanding of human-centered design, accessibility principles, and responsive design
Experience working with cross-functional teams in agile/scrum environments
Strong analytical and problem-solving skills, with the ability to interpret complex data and translate into design insights
Excellent communication and storytelling skills; able to influence executive stakeholders

Preferred Qualifications

Background in behavioral science, design psychology, or UX research is a plus
Prior experience in fintech, payments, digital wallets, or blockchain/crypto industries
Familiarity with front-end technologies (HTML/CSS, JavaScript) is an advantage

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Global Director, Product Solution Design