Job Highlights

Permanent employment opportunity
Attractive salary of up to $3500 + Variable Bonuses
5-day work week
Convenient location at Pasir Panjang
Opportunity to gain hands-on IT infrastructure and technical support experience

Job Summary

Join our team as an L1 IT Support Engineer and provide essential technical assistance to end users. Be part of a professional IT support environment where you can develop your technical skills, troubleshoot IT issues and support daily business operations.

Key Responsibilities

Provide first-level technical support to clients through onsite visits, phone calls, emails and remote-support tools.
Install, configure and troubleshoot desktops, laptops, monitors, printers, mobile devices and other IT peripherals.
Provide technical support for Microsoft Windows, Microsoft 365, Outlook, web browsers and standard business applications.
Assist with user account management, including password resets, account unlocking, access checks and new-user setup.
Diagnose and resolve common hardware, software, printing, PC performance and connectivity issues.
Perform basic network troubleshooting involving LAN, Wi-Fi, IP configurations, network cables, switches and access points.
Assist with PC deployment, equipment replacement, software installation, system patching, antivirus checks and data migration.
Record and manage incidents and service requests through the ticketing system, ensuring accurate documentation and timely updates.
Escalate complex or unresolved technical issues to L2 engineers, network engineers, systems engineers or external vendors.
Maintain IT asset records, equipment checklists, technical documentation and user guides.
Ensure compliance with client IT security policies, safety guidelines, change-control procedures and data protection requirements.

Job Requirements

Diploma in Information Technology, Computer Engineering or a related discipline. Candidates with relevant ITE Nitec or Higher Nitec qualifications may also be considered.
Preferably 2-4 years of experience in IT helpdesk, desktop support, field support or end-user technical support.
Good knowledge of computer hardware, Windows operating systems and common office applications.
Basic understanding of networking concepts, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, network cabling, switches and access points.
Familiarity with Microsoft 365, Outlook, Active Directory and user account administration is preferred.
Experience with IT ticketing systems, remote-support tools and endpoint security solutions will be an advantage.
Able to perform structured troubleshooting, follow technical procedures and maintain clear documentation.

Relevant Certifications (Advantageous)

CompTIA A+
Microsoft Fundamentals
ITIL Foundation
Other relevant IT support or technical certifications

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [HIDDEN TEXT] or please click on Apply Now and provide the below details in your resume.

Last drawn salary
Expected salary
Notice period
Reason for leaving

We regret only shortlisted candidates will be notified.

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L1 IT Support Engineer (Desktop Support)