Claims Operations Change and Migration SME (Contract)

Location: Singapore

Contract Type: 12 months contract (Extendable & Convertible)

Overview

Our client is a leading financial services organisation and are looking for an experienced Claims Operations Change & Migration SME to support the transition of claims processes and supporting systems into a new operating environment. The role will sit at the intersection of Claims Operations, Technology and programme delivery, helping translate operational requirements into migration readiness, business testing and go-live activities. Depending on the assigned workstream, the role may support Life Claims or Shield Claims operations, including external integration and stakeholder readiness where applicable.

Key Responsibilities

Act as the Claims Operations SME within migration and project working sessions, identifying operational impacts arising from the transition.
Map current and future-state processes and clarify relevant business rules, data flows and operational controls.
Gather and document business requirements required to support migration readiness.
Develop appropriate business test scenarios and test cases to assess post-migration system and process readiness.
Coordinate and/or execute User Acceptance Testing (UAT) and Business Verification Testing (BVT), including evidence capture and defect management.
Validate end-to-end claims journeys across relevant core and supporting systems.
Work with Technology and other stakeholders to investigate, triage, retest and close migration-related issues.
Coordinate operational readiness activities, including required external notifications and readiness checkpoints where applicable.
Track progress, dependencies and risks affecting day-one operational readiness.
Support cutover and go-live activities, including rehearsal input, business sign-off preparation and hypercare triage where required.
Depending on the workstream, support Life Claims or Shield Claims processes, including external integration considerations relevant to the assigned claims area.

Job Requirements

Essential

Strong experience within operations change, migration readiness and/or business testing in the financial services sector.
Experience working with operational processes across integrated or multi-system environments.
Hands-on exposure to business testing activities such as UAT and/or BVT, including test scenarios, evidence capture and defect management.
Ability to understand end-to-end operational journeys, business rules, data flows and controls.
Strong delivery discipline across planning, dependencies, risks, documentation, sign-offs and stakeholder reporting.
Able to work effectively across Operations, Technology and other internal or external stakeholders.
Strong attention to detail with an operational resilience and controlled-delivery mindset.

Relevant to the Assigned Workstream

. Claims operations experience relevant to Life Claims and/or Shield Claims.

. Experience coordinating external stakeholder or integration readiness activities where required by the assigned claims workstream.