Claims Operations Change and Migration SME (Contract)
Location: Singapore
Contract Type: 12 months contract (Extendable & Convertible)
Overview
Our client is a leading financial services organisation and are looking for an experienced Claims Operations Change & Migration SME to support the transition of claims processes and supporting systems into a new operating environment. The role will sit at the intersection of Claims Operations, Technology and programme delivery, helping translate operational requirements into migration readiness, business testing and go-live activities. Depending on the assigned workstream, the role may support Life Claims or Shield Claims operations, including external integration and stakeholder readiness where applicable.
Key Responsibilities
- Act as the Claims Operations SME within migration and project working sessions, identifying operational impacts arising from the transition.
- Map current and future-state processes and clarify relevant business rules, data flows and operational controls.
- Gather and document business requirements required to support migration readiness.
- Develop appropriate business test scenarios and test cases to assess post-migration system and process readiness.
- Coordinate and/or execute User Acceptance Testing (UAT) and Business Verification Testing (BVT), including evidence capture and defect management.
- Validate end-to-end claims journeys across relevant core and supporting systems.
- Work with Technology and other stakeholders to investigate, triage, retest and close migration-related issues.
- Coordinate operational readiness activities, including required external notifications and readiness checkpoints where applicable.
- Track progress, dependencies and risks affecting day-one operational readiness.
- Support cutover and go-live activities, including rehearsal input, business sign-off preparation and hypercare triage where required.
- Depending on the workstream, support Life Claims or Shield Claims processes, including external integration considerations relevant to the assigned claims area.
Job Requirements
Essential
- Strong experience within operations change, migration readiness and/or business testing in the financial services sector.
- Experience working with operational processes across integrated or multi-system environments.
- Hands-on exposure to business testing activities such as UAT and/or BVT, including test scenarios, evidence capture and defect management.
- Ability to understand end-to-end operational journeys, business rules, data flows and controls.
- Strong delivery discipline across planning, dependencies, risks, documentation, sign-offs and stakeholder reporting.
- Able to work effectively across Operations, Technology and other internal or external stakeholders.
- Strong attention to detail with an operational resilience and controlled-delivery mindset.
Relevant to the Assigned Workstream
. Claims operations experience relevant to Life Claims and/or Shield Claims.
. Experience coordinating external stakeholder or integration readiness activities where required by the assigned claims workstream.
