KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 138 countries and territories with more than 276,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

We are a team of innovators, entrepreneurs, operators, thinkers and tech geeks. We want to create new market opportunities through digital innovation, drive disruption, create and commercialize business models, products and services.

Job Summary

As a Customer Experience Strategist, you will work closely with clients to redefine existing business models to meet the evolving demands of a new breed of customer. This requires a keen understanding of new and emerging technologies along with how this will impact and enhance the customer experience. Of course, a new product or service will never be successful if it does not have customers. You will also be required to identify innovative ways to drive adoption and ensure stickiness of the product or service through the experience.

What will you be doing

Contribute to the ideation process to create differentiated products, services and business models to address client's business challenges
Identify and understand the value proposition to customers and businesses
Designing the customer experience – Research on customer needs, create personas, define the customer journey
Create prototypes to illustrate of the experience (i.e. mockups, clickable wireframes)
Market validation of the designs and experience
Gatherand analyse business requirements through stakeholder interviews, user research and process analysis.
Translate business needs into technical requirements by writing user stories and acceptance criteria for development teams.
Support Agile Product Development by collaborating with cross-functional teams including designers, developers and Product Managers.

What do we look out for

A positive, can-do attitude
A flair for creative thinking
Eagerness to learn and apply AI concepts in solving real busniess challenges.
Demonstrated curiousity about AI technologies through coursework, personal reading/projects
Understanding of human-centered design methodologies
No further experiences need, we teach you - just bring passion

This Graduate Associate role is open to candidates whose graduation date is expected to be between January 2026 and September 2027.

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Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Consulting, Digital Village (DV-AI) | Graduate Associate