Overview (Inpatient Wards/Bed Management Unit (BMU)/Urgent Care Centre (UCC))

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities

Ensure operational and procedural area readiness based on desired service standards.
Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
Provide chaperone assistance to doctors/nurses and prepare consultation documents.
Attend to any requests, emails, and phone enquiries.
Assist clinic manager in administrative duties.
Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

Candidate must possess at least O Levels/Diploma.
Proficient in computer skills, handling multiple systems will be an advantage.
Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
Able to multitask and work in a fast-paced environment.
Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
Be comfortable with working in inpatient wards if required.

Working schedule

Inpatient Wards: 5 days work week (Monday to Friday 8am to 5pm or 11am to 8pm, Saturday 8am to 5pm), on 2 rotating shifts.
Bed Management Unit (BMU) and Urgent Care Centre (UCC): 5 days work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (Morning 7.30am to 3.30pm, afternoon 1.30pm to 9.30pm and midnight 9pm to 8am).

This is a 2-year contract role, subject to contract extension or permanent conversion based on satisfactory work performance.

.Only Singapore Citizens and Singapore Permanent Residents may apply.

Patient Service Associate, Inpatient/BMU/UCC (2-year Contract) - Alexandra Hospital